Return Refund Policy

Return & Refund Policy

At Grillzit, each grillz piece is handmade and customized to your order. Because of the personal nature of dental jewelry, we have specific return and refund conditions. Please read carefully before placing your order.

Custom-Made Products

  • All grillz are custom-made to fit your teeth using your impression.

  • For this reason, returns or refunds are not accepted once production has started.

  • We cannot resell or reuse custom items.

Impression Kits

  • If you ordered an impression kit and decide not to continue with your grillz order, you may return the unused kit within 14 days of receipt for a refund (minus shipping costs).

  • Kits that have been opened or used cannot be refunded.

Fit Issues

  • If your grillz do not fit due to an incorrect impression, we are not responsible.

  • If the fit issue comes from an error on our side, we will remake or adjust your grillz free of charge.

Damaged or Defective Items

  • If you receive a product that is damaged or defective, please contact us within 48 hours of delivery with photos.

  • We will assess the issue and provide a repair, replacement, or refund where applicable.

Cancellations

Orders can only be cancelled before production starts. Once your grillz are in production, cancellations are no longer possible.

Shipping Costs

  • Shipping fees are non-refundable.

  • If a return is accepted (for example, an unused impression kit), the customer is responsible for return shipping.

Contact Us

For any questions regarding returns or issues with your order, please contact us at:
📧 contact@grillzit.com
☎️ +212653189295